---
title: KARE Support Hours and Contact Information
description: "## Overview At **KARE**, we are committed to making your experience as smooth and easy as possible. That is why we offer different contact options depending on your role, whether you are a new candidate, an active **HERO**, or a…"
url: "https://www.doyoukare.com/docs/communities/faq-community/kare-contact-schedules/"
updated: "2025-07-23"
category: "Community FAQ's"
tags:
  - Getting Started
  - Shifts
---

# KARE Support Hours and Contact Information

## Overview

At **KARE**, we are committed to making your experience as smooth and easy as possible. That is why we offer different contact options depending on your role, whether you are a new candidate, an active **HERO**, or a Community looking for support.

Below is a full guide on how and when to reach us, including a quick overview of the KARE Technologies phone system.

 

## 📞 General Support - KARE Technologies

Our general support phone line will redirect your call based on your needs:

- **Phone:** **[(832) 380-8740](tel:8323808740)**

 

### Phone Menu Options

When you call, you will hear:

- Press **1** if you want to become a **HERO**
- Press **2** if you are a **HERO** and need help with your shifts
- Press **3** if you are a Community looking for a **HERO**
- Press **4** to leave a message

 

If no agents are available, the system will say:

*"No one is available to answer your call at this time. Please leave a message after the tone. When you've finished recording, you may hang up or press 1 for more options."*

 

## 👤 Candidate Support

We help new candidates during every step of the onboarding process. This includes:

- Signing up
- Verifying licenses and documents
- Completing interviews
- Completing background checks

 

### Contact Information

- **In-App Messaging: **Available Monday to Saturday, **8:00 AM -** **7:00 PM (CT)**
- **Phone:******[(409) 235-3318 ](tel:4092353318)****
  - Monday to Friday: **8:00 AM – 7:00 PM (CT)**
  - Saturday: **8:00 AM – 5:00 PM (CT)**
- **Email:** **[karerecruiting@doyoukare.com](mailto:herosupport@doyoukare.com)**

Note:*These hours may change to Monday through Friday only, starting in late October or early November.*

 

## 🦸 HERO Support

We support **HEROES** with everything related to their experience on the **KARE Heroes App**. This includes:

- Help with picking up shifts
- Support with attending and completing shifts
- Troubleshooting app issues

 

### Contact Information

- **In-App Messaging: **Available daily, **5:00 AM**to **11:00 PM (CT)**
- ****Phone Support: **[(936) 279-2649](tel:9362792649)******
  - Monday to Sunday: **8:00 AM – 8:00 PM (CT)**
- **Email:** **[herosupport@doyoukare.com](mailto:herosupport@doyoukare.com)**

 

## 🏢 Community Support

We assist **Communities** with:

- Posting and managing shifts
- Navigating the **KARE Heroes App** or **Communities Website**
- Connecting with the right **HEROES**

Whether you are new or already working with **KARE**, our team is ready to help you succeed.

 

### Contact Information

- **In-App Messaging: **Available daily, **6:00 AM**to **7:00 PM (CT)**
- **Email:** **[herosupport@doyoukare.com](mailto:herosupport@doyoukare.com)**
- **Phone Support: **[(832) 930-7579](tel:8329307579)****
  - Monday to Friday: **6:00 AM – 7:00 PM (CT)**
  - Saturday and Sunday: **7:00 AM – 4:00 PM (CT)**

*If you have an assigned account executive, they are available during the same hours.*

- **Community Support**: For questions related to finding shifts or Heroes you can call our Customer Success Team at (281) 801-7534, available from 8:00 AM to 8:00 PM (CT), Monday through Sunday.

 

No matter your role, **KARE** is here to support you every step of the way. Our team is dedicated to providing fast, helpful, and professional assistance to ensure your success with **KARE**. If you ever need help, please do not hesitate to reach out. We are just a message or a phone call away!