---
title: Shift Information
description: "## Overview Each shift card in the KARE Heroes App provides all the key details you need before applying or arriving at a shift. It includes: - Task responsibilities - Community information - Required licenses - Estimated earnings - Shift…"
url: "https://www.doyoukare.com/docs/heroes/using-kare-hero/shift-card-information-and-community-documents/"
updated: "2025-07-21"
category: How to Manage Shifts in KARE Heroes
tags:
  - App
  - Getting Started
  - Mobile
  - Shifts
---

# Shift Information

## Overview

Each shift card in the KARE Heroes App provides all the key details you need before applying or arriving at a shift. It includes:

- Task responsibilities
- Community information
- Required licenses
- Estimated earnings
- Shift time and location

You will also see helpful features like:

- A welcome message
- Dress code instructions
- Check-in guidance
- A document icon to view or complete required forms

All of this ensures that you are fully prepared before the shift begins.

 

## Shift Card Information

Each shift card contains detailed information like:

- **Community Logo and Name**Shows the branding and name of the Community.
- **Completed Documents Icon (Top Right Corner)**A quick visual indicator that shows if all required documents are submitted.
- **Hot Shift Icon**A fire icon shows the shift the shift was posted recently and needs to be filled quickly. Picking it up may improve your HERO reliability score.
- **Estimated Earnings per Shift**The expected pay for completing that shift.
- **License Types (Primary and Alternative)**Lists the license(s) required or accepted for that shift.
- **Shift # ID**A unique identifier used to reference the shift.
- **Shift Date & Time**The exact day and time when the shift starts and ends.
- **Community Address**
   The full physical location of the Community.
- **Telephone Number**
   A direct contact number for the**Community.**
- **Shift Requirements**
   Some shifts may require specific documents, such as proof of COVID-19 vaccination or other training.
- **Task Details Tab **
   Describes the job duties and expectations for that shift. This is written by the Community.
- **Action Buttons**A button you can tap to have an action for the shift.

![](http://www.doyoukare.com/wp-content/uploads/2025/06/admin-ajax-1-525x1024.jpg)

- **About Community Tab**

  This section shows you more information about the **Community**, including:

- **Heart Score**
   A visual or number-based score showing the Community's engagement and satisfaction.
- **Overall Rating:**

The rating categories include:

- - Welcoming
  - Adequately Staffed
  - Clear Direction
  - Teamwork

- **Welcome Message**A friendly message from the Community to help you feel prepared.
- **Requested Attire**Dress code or uniform instructions for the shift.

- **Where to Park / Check-In Process**Directions for parking and how to check in when you arrive.
- **Location**A map view of the **Community's** location.
  Includes a button to **Open Location in Maps** for easy navigation. *(Scroll down to find this option.)*

- **Action Button**A button you can tap to have an action for the shift.

![](http://www.doyoukare.com/wp-content/uploads/2025/02/333-scaled-e1750610344594-458x1024.jpg)

 

This section helps you gather all the information you need before arriving at your shift, so you can feel confident and prepared.

 

## Need Help?

Our KARE Support Team is here for you:

- **General Support****:**  [(832) 380-8740](tel:8323808740)
- **In-App Messaging:** Available daily in the KARE app.
- **Email:** [herosupport@doyoukare.com](mailto:herosupport@doyoukare.com)

We will get back to you as quickly as possible.

 

### Additional Resources

[KARE Support Hours](https://www.doyoukare.com/docs/non-knowledgebase/uncategorized/kare-contact-schedules/)