Community FAQ - KARE Community FAQ - KARE
Community FAQS

None! Zero! Zilch! Nada! You only pay for the care labor you use. In fact, you could sign up for KARE and never use us, and it would not cost you anything.

20 Minutes. There is no elaborate training required. If you can use Uber, Lyft or GrubHub, you can use KARE. We’ve had clients post shifts during training and had them filled in 2 minutes!

The four reasons everyone hates staffing agencies are:

  1. Agency is so expensive!”: KARE is not! Our Heroes cost you around the same cost as a fully burdened FTE.
  2. With agencies, to quote Forest Gump, “Ya never know what are going to get”, and it may be a different person from one day to the next”: Unlike an agency, you can see a full profile and 5-star rating of the Heroes applying to work your shifts. Plus, if you like someone, you can communicate with them directly to encourage them to work additional open shifts.
  3. If you like them, you can’t hire them: Not true with KARE. We don’t charge you a penny to hire one of our Heroes! Actually, we encourage it! This will encourage more Heroes to use the app knowing they can find full time employment and is an incentive for you, our caring communities, to want to use our service more!
  4. “The people who come from agency may not fit our culture:” Think of KAREas a platform to audition your next potential hire. Instead of spending so much time interviewing people, try folks from KARE. If you find they fit your culture, hire them! We don’t charge a fee for full time placement.

First, we ONLY allow licensed caregivers (CNA, CMA, LVN/LPN, RN) to work on our platform. Next, we make sure every person on KARE goes through the same screening process that you would, and make sure they are state compliant. Our process includes:

  • Auditing their Resume.
  • Verifying their license with the State, OIG and National Databases to ensure they have a valid license AND the are employable by those various agencies.
  • Phone interview and orientation of KARE. After they pass this stage . . .
  • Send candidate out for a 10-panel drug screen.
  • Run comprehensive background check. Please inquire about our adjudication matrix and how we filter candidates. You will find that our standards are often more strenuous than state requirements.
  • Collect Final resume, W9, TB test, BLS, Driver’s License, Bank account (for direct deposit) and copy of license (CNA, CMA, LVN, RN as applicable).

Nope. The app is smart enough to automatically check them in when they arrive. After the Hero checks out of their app, they also must document breaks and meals. Any break longer than 30 minutes and “they are off the clock” and you won’t be charged. Any break LESS than 30 minutes is considered a small break, and this will be charged.

Our Heroes are people too. Sometimes things happen and they can’t make it. However, we make sure that we send enough automated messages to remind them about their upcoming shift. Also, two hours prior to the shift start time, they have to hit a button that will tell you exactly how far away they are from your community. Our operations team sees the same thing. If a shift looks like it is in danger of being missed by the hero, or they may be late, our Kare Connectors will get the same alerts and spring into action to contact the Hero. If they feel there may be a risk, we will automatically repost the shift and promote it free of charge to any qualified Hero in the area.

You set the pay rates that the Heroes see! We recommend paying the Hero about what you would pay your normal FTEs for the same position. That way there is no jealousy between our Heroes and your employees.

We’ve got you covered! You can do two things to help ensure you get a qualified Hero quickly:

  • In your Kare portal, there is a button that says, “Promote this Shift.” For a small fee, your shift will not only be posted to the app, but also, all qualified Heroes will receive a text message and in app message to apply for the shift. If no one fills your shift, you will not be charged to promote the shift.
  • Pay a bonus. In your portal, you can offer to pay the Hero a one-time bonus, from $5 to $1,000,000 for taking the shift. It is entirely up to you. This is especially useful for last minute shifts or shifts during the holidays that are more difficult to fill.

KARE does. As long as the Hero receives a 4 or 5 star rating from you, they will typically get paid the next business day. Otherwise they will have to wait a week. This keeps the Hero motivated to perform for you. We then invoice you on a regular basis and we float the difference.

KARE carries a General Liability Policy and Workers Comp policy on all shifts. If something needs to be reported to the state, then you would do so as you would any other staff member. We should also be immediately notified so that we can suspend the account of the Hero in question.

A half-page. Shorter than this FAQ document.

We take a small fee on each hour worked, but the total cost to you should be roughly equal to what you would pay your own fully. But don’t worry, we still pay a market wage to each person on KARE.

When we set up your account, you will upload the following documents to your Kare Portal:

  • Community “Face Sheet”: What to wear, where to park, who to report to how to log into EHR, any special instructions, etc
  • Resident Bill of Rights
  • When to Notify the Administrator of Change in Condition of a Resident
  • When to Report Abuse and Neglect
  • Life Safety procedures

When a Hero works at your community for the first time, these documents will become visible on their app. They will not be allowed to check in until they have read and acknowledged that they have read each one. They can always refer back to these documents at any time during their shift.

Please do! We won’t charge anything for a full-time hire! Unlike an agency, hiring is strongly encouraged!

Unfortunately, you cannot select them to work a KARE shift as they are your employees, as they would be subject to overtime and other labor laws.

We have communities who post over 20 shifts in less than five minutes.

We are currently in the greater Houston and Austin areas and will be rolling out into ~ major markets per quarter starting in 2020.