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Hero

Frequently Asked Questions

Frequently Asked Questions

Kare if NOT a staffing agency. Think of us more like a matching service between you, a Kare Hero, and a caring community. You get to decide where you want to work, when you want to work and how much you want to work, as there are no minimum shift requirements. Unlike and agency, the caring communities are responsible for setting the pay scale, not Kare. The Kare platform simply provides a way of matching the best communities with the best Heroes simply and efficiently. 

Usually it is very quick. As long as you have a healthcare license in good standing with the state, all we require is a brief interview, certain state mandated documents (healthcare license, ID, BLS card and maybe a few others), a very quick background check and drug screen, and we can have you applying for shifts very quickly.

We are available on both Apple and Android devices. Simply go to the App Store or Google Play store and search for “Kare Heroes”. You will find it there and it is free to download.

Because the state mandates certain levels of training for caregivers, the only way for us to be able to verify that a Hero has achieved the appropriate training is if they have a license in good standing with the state.

In order to be in compliant with state laws, as well as to give our clients the peace of mind in accepting a Hero applicant, we must have this information. But luckily it is a pretty quick process.

After your interview with one of our Kare Connectors, you will be invited to take a drug screen through a company called Checkr. You can schedule the test at any location that is convenient for you, at any time that is convenient for you. Within a few days, we will have the results from that test and you will be on your way to being our next Hero!

While you are waiting on your drug screen, please upload the documents required in the Kare app. For every role and or state, the requirements may be different, but please refer to the app for what is required. These will be the same type of documents you need when working for any similar healthcare or Senior Care Community.

In order to be compliant with the state, as well as to ensure that our Heroes have the same, or better qualifications than the employees at our client communities, we will need to have these documents so that our clients will know that our Heroes are in compliance.

Typically these are documents that have been required of you in the past. However, if you don’t have them handy, most of our Heroes have been successful in getting them from a current or former employer. If they do not have them, then you can usually find some inexpensive renew courses (in the case of a BLS/CPR) or most major pharmacies and clinics can perform a simple TB test.

For your healthcare license or government ID, they must be current. If you need to renew, please contact the appropriate government website on how to best do that.

Another wonderful question! The pay rates are set by our client communities. Kare does not set the rates. Typically, the pay rates are about the same as what these communities pay their own employees. Also, many of the client communities will pay an additional bonus if they REALLY need a Hero to come save the day quickly!

We hope our Heroes do their best to get a good rating, but if they do not, they will be paid in about a week.

Our heroes are paid 7 business days from when the community VERIFIES your shift. HOWEVER, if you earn 4 or 5 stars for your shift, payment will be processed the following business day after your shift is VERIFIED, according to the table below, as long as the shift ends by the late afternoon on a weekday. Any shift that ends and is VERIFIED after 8pm on Thursday, or at any point on a Friday, or on a weekend, gets paid out the next Monday if not a bank holiday.

5 Tips to earn 5 Stars:

  • Arrive on time
  • Properly use the app in check in, record breaks, and check out
  • Be helpful and polite
  • Do not spend time on your phone during your shift
  • Complete all tasks as assigned by your supervisor

**Based on a 4 or 5 star rating, here is a helpful guide to show when you should get paid.

My Shift Ended On… …And I Checked Out and My Time Was Verified BEFORE 8pm CST* …And I Checked Out and My Time Was Verified AFTER 8pm CST*
Monday Tuesday by 5pm Wednesday by 5pm
Tuesday Wednesday by 5pm Thursday by 5pm
Wednesday Thursday by 5pm Friday by 5pm
Thursday Friday by 5pm Monday by 5pm
Friday Monday by 5pm Monday by 5pm
Saturday Monday by 5pm Monday by 5pm
Sunday Monday by 5pm Tuesday by 5pm

*Note these dates will be delayed for any federal or bank holiday
**If you do not recevie a 4 or 5 star rating, standard payment times will apply which is about 7 business days added to the schedule above

We pay our Heroes electronically. We don’t pay bay check or cash. Therefore, we need this information in order to pay you!

Like the pay rates, these are set by the communities. They can be as low as $5 and as high as $1 Million (The $1 Million is probably unlikely 😉 )

We know that different folks get paid at different rates at different facilities. Maybe in your other jobs you get paid slightly more. But consider this: Since you will be paid as a 1099 employee, not as a W2 employee, you will often make MORE in take home pay with KARE than a traditional employee. Please see “A Note About Being and Independent Contractor” below that explains a lot more.

Also, even if you still don’t looooove some of the pay rates, remember that Heroes that have a star ratting are much more likely to get approved than those with a lower, or NO star rating. So we recommend working a few shifts to get established with a star rating and a work history so, when our client communities popst higher paying shifts, you will be the first to be approved!

It usually takes anywhere between a few minutes to a few days. We will give your profile a quick review, and, if everything looks good, you will be applying for shift in minutes!

I’M A HERO NOW. WHAT’S NEXT?

No, you are classified as an independent contractor. Think of KARE more like a matching service, matching communities with licensed heroes like you! Think about it like you are now running your own business. You get to set your own hours and work when and where you wish.

No! With Kare, you decide when and where you want to work. There are no shift minimums, meaning we don’t require you to work a minimum number of shifts. And unlike an agency, if one of our client communities wants to hire you, we don’t charge them anything. In fact, many of our Heroes use our KARE app to find their next permanent position. Also, we pay the next business day!

You can apply for any shift for which you qualify. For instance, if you are a CMA, you can apply to work any care aide shift of Medication Aide shift, but not any floor nurse shift. The shifts match the license type.

Shift can come and go quickly! Once a client community accepts a Hero to work the shift, that shift disappears. So, we encourage you to check the app often. And Kare is going to be growing nationwide over the next few years. If we are not in your city now, chances are we will be soon!

We partner with hundreds of communities. As we enter a new city we may only have a handful of initial client communities, but we tend to grow quickly, so please always be on the lookout for new communities in your area that may be convenient for you!

We make this part crazy simple! If you see a shift at a community where you may want to work, simply click on the shift and click “Apply.” The community will se your application as well as your resume, license and documents. If they like what they see that will approve you. Once you are approved. YOU MUST click “Confirm” to tell the community you are still planning on coming.

That is hard to say. If the client has a shift coming up soon, they may approve you in a matter of minutes. If the shift is several days in the future, you may not hear anything for a couple of days. If, for whatever reason, you are not selected, you will be notified that you are not selected. But fear not, intrepid Hero, there are many other shifts to apply for!

After you have applied to a shift, the communities may reach out to you using the message function in the app. Once they do that, you may contact them to discuss the upcoming shift.

Two hours prior to your shift starting, the Kare app will prompt you to click “Ready to Go.” Once you click that, it will send a message to the community that you have not forgotten about them and you are about to travel to your next shift. They will be able to see your distance to their community to make sure you will be there on time. If you don’t click “Ready to Go,” the community will think you are no longer coming, and they will repost the shift and you may not be able to work the shift. Therefore, you MUST click ready to go or risk having your shift canceled.

Even if the client community has their own manual check in/check out process, you still must check in and out via the app. Luckily we make this very simple for you! Because our app is super smart, it usually knows once you arrive at the client community and will automatically check you in. Once you are ready to check out, simply tap “check out,” and make sure you document your breaks and meals. That’s it! It will then go to the community supervisor for them to verify your time. Once they do, you will get paid very soon!

This typically happens for one for three reasons:

  1. If your shift ended late at night, you may have missed the bank cut-off time to process payments for the next day. Or, you may have worked on a weekend or bank holiday that would delay payment for about a day. 
  2. The community supervisor may not have verified your shift yet and “closed it out”
  3. You did not get a 4, or 5 star rating on the shift. In this case you will get paid in about a week

REMEMBER! You can’t get paid until the community VERIFIES your shift times. Please check your app to see the status of your shift. If it still says, “Checked Out,” then the community still needs to verify your times. Please contact the community to gently remind them to do so. 

Our heroes are paid 7 business days from when the community VERIFIES your shift. HOWEVER, if you earn 4 or 5 stars for your shift, payment will be processed the following business day after your shift is VERIFIED, according to the table below, as long as the shift ends by the late afternoon on a weekday. Any shift that ends and is VERIFIED after 8pm on Thursday, or at any point on a Friday, or on a weekend, gets paid out the next Monday if not a bank holiday.

 

My Shift Ended On… …And I Checked Out and My Time Was Verified BEFORE 8pm CST* …And I Checked Out and My Time Was Verified AFTER 8pm CST*
Monday Tuesday by 5pm Wednesday by 5pm
Tuesday Wednesday by 5pm Thursday by 5pm
Wednesday Thursday by 5pm Friday by 5pm
Thursday Friday by 5pm Monday by 5pm
Friday Monday by 5pm Monday by 5pm
Saturday Monday by 5pm Monday by 5pm
Sunday Monday by 5pm Tuesday by 5pm

If you go into your app, click on the “My Shifts” button at the bottom. Then click on “Past Shifts.” If the shift says “Paid” then the supervisor has approved your shift and you are in the process of getting paid. If it says “Checked Out,” this means that the facility has still not verified your shift. If you see this, click on the button that says “Message Community” and gently remind them to confirm your shift.

As Kare is not an Agency, if there is a work issue, please address it to the supervisor who posted the shift, or to whomever they delegate to be your point of contact. Also remember you will have certain documents you will need to read about the community prior to you starting your shift. You can access those any time in the Kare app as there will be a lot of useful information on there.  If there is an issue with the app, or if you are not sure what to do with the app while on your shift, you can either send us a direct message via the app or call our main line and someone will help you!

We follow Department of Labor guidelines. Any break that is 30 minutes or longer is considered “off the clock” and you will not be paid for such time. Any break LESS THAN 30 minutes is considered a short break and you will be paid for this time.

This is not good!  While we certainly understand that life happens, people get sick, and cars breakdown, Kare only works if our communities can rely on our heroes, so to help protect all of our heroes that rely on Kare for income, we have created the following cancellation policy:

  • If you cancel a shift, you will not be able to apply to any shift that overlaps with the shift you canceled.

  • If you cancel a shift with a start time that is less than 12 hours away, you will be suspended for a week, but expected to work your shifts that are already confirmed.

  • If you have 3 CANCELS in any 12 month period, you will be automatically removed from the Kare platform and you will no longer be a Hero.

*Note: Kare is committed to helping our heroes work through any challenges they my face with regards to canceling a shift.  If you feel your situation was unavoidable and you can provide written documentation to support this cancelation, we will consider lifting your suspension on a case by case basis.  Please reach out to speak with one of our Kare Connectors.  Written documentation includes doctor’s notes, accident reports, roadside assistance receipts, etc. where your name and date are visible.

A NOTE ABOUT BEING AN INDEPENDENT CONTRACTOR

 

If you have never worked as an independent contractor, you may not be aware of some of the benefits. Unlike a traditional “W-2” employee, you are now “your own boss!” (A boss and a Hero? Yes, how cool is that!) And by being your own boss, you get to deduct certain items from your tax bill that a traditional employee would not. This means that, when you file your taxes your refund will probably be MUCH larger

 

(please consult a licensed tax professional to verify if this applies to you)

 

For instance, unlike a traditional employee, you can deduct certain expenses from your tax bill such as:

  • Mileage to and from the shift

  • Portions of your car payment

  • Portions of your cell phone bill

  • Any equipment or supplies you may have purchased in order for you to do your job, like any scrubs or uniforms

  • Portions of any home computer, home office or equipment that you may have used to find shifts and do work with KARE

Plus, because you would be an independent contractor, Kare does not take out all of those taxes and other expenses out of your paycheck that a traditional employer would. Therefore, your take home pay should be much higher with KARE than with a traditional employer.

RELIABILITY SCORE

This is completely different than the “5-Star” ratings you will receive from the communities. The reliability score is automatically calculated based on how you interact with the app and how much the communities can rely on you to SAVE THE DAY! The score starts calculating once you have completed five shifts and then only includes the average score of your previous 15 shifts. So if you have a bad score on one shift, don’t worry! The more shifts you work, then that bad shift will go away!

The best way to get a perfect score of 10 is to not cancel a shift, show up on time, document your breaks and meals and make sure you hit “READY TO GO” at least 90 minutes before your shift starts. You can even get more than 10 points if you end up working a Hot Shift or picking up a last minute shift posted by a community. But here are all the factors that determine the RELIABILITY SCORE.. All shifts start with a PERFECT 10! But…

 

Here are the items that negatively affect your score:

You apply for a shift, are selected by a community, but never confirm or cancel your application

Canceling a shift has an increasing penalty the closer you get to the shift start time

No-Call, No Show – This is the biggest penalty of all!

The later you are for a shift, the worse your score for that shift will be

Not hitting “READY TO GO” at least 90 minutes before your shift starts

If the community has to modify your time after you check out

If you check out early and the community did not authorize it

 

Here is how you can get BONUS points:

Working a “Hot Shift” (a shift with the little orange flame icon)

Picking up a shift that starts in two hours or less

Hitting “READY TO GO” more than 90 minutes prior to the shift starting

A “Yellow” score means that your Reliability Score is close to the average of all other Heroes

A “Green” score means your Reliability Score is much higher than average

A “Red” score means that your Reliability Score is much lower than average

The up and down arrow simply means that your score is higher or lower than average

If you experience a technical problem with the app that causes you to have a poor score, please let us know and we can adjust it.

We understand that life events happen. But ultimately our Caring Communities need to be able to rely on you to SAVE THE DAY! This is why this score is automatically calculated. But don’t worry, if you work enough shifts, one bad shift won’t affect your overall score too much. And after you work another 15 shifts, that bad score will go away!