Overview
At KARE, we are committed to making your experience as smooth and efficient as possible. That is why we offer dedicated contact options based on your role, whether you are a new candidate, a working HERO, or a community seeking support. Below is a complete overview of how and when to reach us, including a simplified guide to our general support phone system to help you connect with the right team.
📞 General Support KARE Technologies
Our general support phone line will redirect your call based on your needs:
- Phone: (832) 380-8740
When you call, you will hear the following options:
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Press 1 if you want to become a HERO.
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Press 2 if you are a HERO and need help with your shifts.
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Press 3 if you are a community looking for a HERO.
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Press 4 to leave a message.
If no agents are available, you will hear:
“No one is available to answer your call at this time. Please leave a message after the tone. When you’ve finished recording, you may hang up or press 1 for more options.”
👤 Candidate Support
We support candidates who want to become Heroes throughout the entire onboarding process. This includes guidance on how to sign up, verify licenses and documents, complete interviews, and navigate background checks. Our team is here to ensure that every candidate is fully prepared to become a HERO on the KARE platform.
- In-App Messaging: Available Monday to Saturday, 8:00 AM – 7:00 PM (CT)
- Phone: (409) 235-3318
Monday through Friday: 8:00 AM to 7:00 PM (CT)
Saturday: 8:00 AM – 5:00 PM (CT)
- Email: karerecruiting@doyoukare.com
Availability may change to Monday through Friday starting late October or early November.
🦸 HERO Support
We assist HEROES with anything related to their experience on the KARE app. This includes troubleshooting app issues, guidance on how to pick up shifts, and support with attending and completing those shifts successfully. Our goal is to make sure every HERO is empowered to deliver care confidently and reliably.
You can contact us in the following ways:
- In-App Messaging: Available daily, 5:00 AM to 11:00 PM (CT)
- Phone Support: (936) 279-2649
Monday through Sunday: 8:00 AM – 8:00 PM (CT)
- Email: herosupport@doyoukare.com
🏢 Community Support
We help communities with questions related to the KARE app and website. Our team provides support for posting and managing shifts, navigating the platform, and connecting with the right Heroes. Whether you are new to KARE or need ongoing assistance, we are here to support your staffing success.
You can contact us in the following ways:
- In-App Messaging: Available daily, 6:00 AM – 7:00 PM (CT)
- Phone: (832) 930-7579
Monday through Friday: 6:00 AM – 7:00 PM (CT)
Saturday and Sunday: 7:00 AM – 4:00 PM (CT)
Assigned Account Executives are also available during these hours.
- Community Success Team (Shift or HERO support):
Phone: (281) 801-7534
Monday through Sunday: 8:00 AM – 8:00 PM (CT)
No matter your role, KARE is here to support you every step of the way. Our team is dedicated to providing fast, helpful, and professional assistance to ensure your success with KARE. If you ever need help, please do not hesitate to reach out. We are just a message or a phone call away!
