KARE Support Hours and Contact Information - KARE KARE Support Hours and Contact Information - KARE
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KARE Support Hours and Contact Information

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Overview

At KARE, we are committed to making your experience as smooth and easy as possible. That is why we offer different contact options depending on your role, whether you are a new candidate, an active HERO, or a Community looking for support.

Below is a full guide on how and when to reach us, including a quick overview of the KARE Technologies phone system.

 

📞 General Support – KARE Technologies

Our general support phone line will redirect your call based on your needs:

 

Phone Menu Options

When you call, you will hear:

  • Press 1 if you want to become a HERO

  • Press 2 if you are a HERO and need help with your shifts

  • Press 3 if you are a Community looking for a HERO

  • Press 4 to leave a message

 

If no agents are available, the system will say:

“No one is available to answer your call at this time. Please leave a message after the tone. When you’ve finished recording, you may hang up or press 1 for more options.”

 

👤 Candidate Support

We help new candidates during every step of the onboarding process. This includes:

  • Signing up

  • Verifying licenses and documents

  • Completing interviews

  • Completing background checks

 

Contact Information

Note: These hours may change to Monday through Friday only, starting in late October or early November.

 

🦸 HERO Support

We support HEROES with everything related to their experience on the KARE Heroes App. This includes:

  • Help with picking up shifts

  • Support with attending and completing shifts

  • Troubleshooting app issues

 

Contact Information

 

🏢 Community Support

We assist Communities with:

  • Posting and managing shifts

  • Navigating the KARE Heroes App or Communities Website

  • Connecting with the right HEROES

Whether you are new or already working with KARE, our team is ready to help you succeed.

 

Contact Information

  • In-App Messaging: Available daily, 6:00 AM to 7:00 PM (CT)
  • Email: herosupport@doyoukare.com
  • Phone Support: (832) 930-7579

    • Monday to Friday: 6:00 AM – 7:00 PM (CT)

    • Saturday and Sunday: 7:00 AM – 4:00 PM (CT)

If you have an assigned account executive, they are available during the same hours.

  • Community Support: For questions related to finding shifts or Heroes you can call our Customer Success Team at (281) 801-7534, available from 8:00 AM to 8:00 PM (CT), Monday through Sunday.

 

No matter your role, KARE is here to support you every step of the way. Our team is dedicated to providing fast, helpful, and professional assistance to ensure your success with KARE. If you ever need help, please do not hesitate to reach out. We are just a message or a phone call away!

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