Overview
This article explains how KARE’s billing and invoicing system works for Communities. You will learn about:
- Hourly rates
- Platform fees
- Penalties and bonus-related fees
- Early payment discounts
- Incentives based on how often you make payments
Total Expenses on KARE
Each shift comes with a total cost that includes:
- HERO’s take-home pay
- Platform fees (hourly margin and bonus-related fees)
- Penalty charges, if applicable
Billing cycles occur every 15 days. Although Communities can choose to pay every 30 days, we recommend paying every 15 days to receive a discount on the hourly margin fee.
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A penalty fee may apply for:
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Cancellations made less than 4 hours before the shift starts
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Overdue invoices
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Bonuses offered to HEROES are subject to a platform fee
To manage your costs better, you can visit the KARE Savings page to compare your expenses to typical overtime rates.
Expense Details
Here is a breakdown of the different expense categories:
HERO Take-Home Pay
This is the amount paid directly to the HERO (the healthcare professional) for their time.
Each Community may set its own hourly rate based on needs.
Platform Fees
- Hourly Margin Fee
For every hour worked by a HERO, a margin fee is applied. This helps KARE continue improving its technology and support services.
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Margin fees vary by agreement and should be discussed with account representatives if you have questions.
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If you pay invoices every 15 days, you can save $1.00 USD per hour worked.
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- Bonus Fee
Offering bonuses is a great way to motivate performance. Bonuses include a 20% platform fee, calculated from the total bonus amount.
- Promoting Shifts
This feature helps you fill urgent shifts faster by sending a text alert to all nearby, qualified HEROES will receive the notification about your open shift.
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Available for shifts that start within the next 72 hours
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Cost: $5.00 USD each time you promote a shift
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This tool can help increase visibility and helps you get shifts filled quickly when time is limited.
Penalty Fees (If Applicable)
- Last-Minute Cancellations
If a Community cancels a shift within 4 hours or less prior the start time, the HERO will still receive 4-hours of pay compensation. This cost will be added to the total expense.
- Late Payment Fee
A 4% late fee is charged at any invoice not paid within 30 days of the issue date.
Need Help?
Our KARE Support Team is here for you:
- General Support: (832) 380-8740
- In-App Messaging: Available daily in the KARE app.
- Email: herosupport@doyoukare.com
We will get back to you as quickly as possible.
Additional Resources
