Overview
This article will cover all the information on how KARE’s invoicing works. Learn more about the hourly rates, platform fees, and applicable penalties or fees for bonuses. In addition, we’ll cover information about discounts for early payments and incentives based on payment frequency.
Total Expenses on KARE
The total expenses for a shift on KARE includes the following:
- HERO’s take home pay
- Platform fees (hourly margin fee, bonus fee)
- Any applicable penalties
Billing cycles occur every 15 days. While communities can pay every 30 days, we encourage paying every 15 days to enjoy the hourly margin fee discount that is offered. Penalty fees may apply for late cancellations (less than 4 hours prior to start time) and overdue invoices, while bonuses are subject to a platform fee.
To manage costs effectively and measure against usual overtime charges, it’s recommended that you visit the KARE Savings page to learn more.
Expense Details
Learn about the details for each expense below.
HERO Take Home Pay
This is the amount paid directly to the HERO (the healthcare professional) for their time. Each community has the ability to customize its own hourly rate.
Platform Fees
- Hourly Margin Fee – Every hour worked by a HERO incurs a margin fee which goes to KARE to support the continued improvement of our technology and service. These margin fees vary and should be discussed with account representatives if you have questions. If invoices are paid every 15 days, communities can save $1.00 USD on their hourly margin fee for every hour worked.
- Bonus Fee – To incentivize performance, communities are encouraged to offer bonuses. Bonuses do incur a 20% platform fee which is based on the total bonus amount.
Penalty Fees (If Applicable)
Penalty fees may apply in certain situations, including:
- Last-Minute Cancellations – If a community cancels a shift with within 4 hours or less prior to start time, Heroes receive 4-hours worth of compensation. This cost is included in the total expense.
- Late Payment Fee – A 4% penalty is applied for any invoice not paid after 30 days from issue date.
Troubleshooting
Need additional help with community document acknowledgments? Contact our support team at herosupport@doyoukare.com.
