Overview

This article will cover the details such as location of widgets, what is measured, and how savings are measured when comparing the costs of using KARE versus an in-house W-2 worker on overtime.

Locations of Savings Data

Users can access savings data on the following pages:

• Shifts page (web and mobile)

• Post a shift page (web and mobile)

• Invoices page (web only)

What is Measured?

Widgets are embedded into important workflow areas to illustrate the estimated cost savings that a community can reach when utilizing KARE instead of an in-house W-2 worker on overtime. The locations described above contain different sets of data points that convey clear and quick interpretations about a community’s financial standing within in a current month or year time range. The invoices page also contains a filter for license type and community (enterprise users only) for more precision.

• Shifts page – Displays the KARE savings versus overtime amount saved (for all license types)
• Post a shift page – Displays the estimated shift cost saving by using KARE instead of an employee on overtime
• Invoices page – Displays KARE savings versus overtime amount saved, total shifts worked, total expenses on KARE, and average expenses per hour

How is Savings Measured?

Each data set is calculated in a different way, some more complex than others. Below, we’ll detail how we come up with your numbers.

KARE Versus Overtime Savings

To find the total amount saved using KARE versus employees on overtime, we find the total expense of having a W-2 employee on overtime based on the shift length and subtract it from the total expense of using KARE for a shift.

To find the costs of having a W-2 employee on overtime, we use the following factors per hour:

• Average hourly cost of the employee license type in your market
• Premium overtime multiplier
• Payroll taxes (FICA, FUTA, SUTA)
• Workers compensation
• Paid time off
• Payroll fees

Average Expense per Hour

This takes the total expense on KARE divided by the number of hours worked in a specific time frame. For therapy, assume 1 session = 1 hour.

Total Shifts Worked

This includes all shifts that have been verified or paid by the community.

Where do our W-2 employee costs come from?

To collect tax data, we look at a mix of sources to create the most accurate representation of costs.

• FICA + FUTA rates
• Workers compensation rates
• SUTA averages
• Paid Time Off
• Payroll costs

Who can I contact about my savings?

While we are confident that the costs of using KARE will be exponentially lower than using in house employees on overtime, there may be a few cases where savings amounts are not where you expect. In this case, we encourage you to reach out to our account executives to discuss why. To request a call, please visit [link to book a time with AE].

Need Help?

Our KARE Support Team is here for you:

• General Support:  (832) 380-8740
• In-App Messaging: Available daily in the KARE app.
• Email: herosupport@doyoukare.com

We will get back to you as quickly as possible.

Additional Resources

KARE Contact Schedules

Billing for Communities

Overview

The KARE Report Center is a powerful tool that provides detailed insights into shift activity, staffing data and compliance documentation efficiently. These reports help teams prepare for internal audits, invoicing, and CMS submissions—all without waiting for custom reports from support.

Note:The Report Center is currently available only on the web app for local community users. Access for enterprise or company-level users will be included in future updates. In the meantime, they may request specific reports from local community users or their KARE Account Manager.

This guide covers the following topics:

• How to access the Report Center

• Overview of reporting levels

• Step-by-step instructions for downloading Shift and PBJ reports

How to Access

The Report Center is available exclusively through the web version of KARE. Only community users, such as admins or supervisors (with reporting permissions enabled), can access it.

Steps:

1. Log in to your KARE account via web browser

2. Click the “Reports” tab on the left-hand menu

     3.  A new window will open with the Report Center dashboard

Levels of Reporting

The Report Center currently includes two types of reports:

Shift Reports

Useful for comparing with invoices, understanding shift details, review operational and billing data such as:

• Shift times

• HERO assignments

• Posting times

• Hourly rates

• License types

• Invoicing totals

• Line-item billing

PBJ Reports

The Payroll-Based Journal Report is ideal for CMS (Centers for Medicare & Medicaid Services) reporting. These include:

• • Reporting quarter

  • Employee data (e.g., hire date, termination time)

  • Total HERO shift and staffing hours

  • License verification dates

  • Background check dates

  • Full credentials of all KARE HEROES

Termination time is included only if a HERO has been marked as DNR (Do Not Return) by the community in the system.

Downloading Reports

Below, we will break down how to run Shift and PBJ reports.

Shift Reports

• Go to the Shift Reports tab

• Set the desired date range and shift status, or enter an invoice number

• Click “Generate Report”

• Click the “Download Report” to save the file to your computer.

Depending on the size of the report, generation may take a few moments.

PBJ Reports

• Go to the PBJ Reports tab

• Select a date range. You may choose a predefined option or set a custom range by selecting both start and end dates.

• Click “Create Report”

• Two file types will be available: Excel and XML

• Click “Process [file type] File” to start the file generation.

• Once completed, click “Download [file type] File” to save the report to your computer.

The KARE Report Center simplifies your reporting needs by offering fast, direct access to shift and HERO data, without needing to request support. We are continually working to improve access and features across all user levels.

Need Help?

Our KARE Support Team is here for you:

• General Support:  (832) 380-8740
• In-App Messaging: Available daily in the KARE app.
• Email: herosupport@doyoukare.com

We will get back to you as quickly as possible.

Additional Resources

KARE Contact Schedules