Overview

This article explains how KARE’s billing and invoicing system works for Communities. You will learn about:

• Hourly rates
• Platform fees
• Penalties and bonus-related fees
• Early payment discounts
• Incentives based on how often you make payments

Total Expenses on KARE

Each shift comes with a total cost that includes:

• HERO’s take-home pay
• Platform fees (hourly margin and bonus-related fees)
• Penalty charges, if applicable

Billing cycles occur every 15 days. Although Communities can choose to pay every 30 days, we recommend paying every 15 days to receive a discount on the hourly margin fee.

• A penalty fee may apply for:

  • Cancellations made less than 4 hours before the shift starts

  • Overdue invoices

• Bonuses offered to HEROES are subject to a platform fee

To manage your costs better, you can visit the KARE Savings page to compare your expenses to typical overtime rates.

Expense Details

Here is a breakdown of the different expense categories:

HERO Take-Home Pay

This is the amount paid directly to the HERO (the healthcare professional) for their time.

Each Community may set its own hourly rate based on needs.

Platform Fees

• Hourly Margin Fee

  For every hour worked by a HERO, a margin fee is applied. This helps KARE continue improving its technology and support services.

  • Margin fees vary by agreement and should be discussed with account representatives if you have questions.

  • If you pay invoices every 15 days, you can save $1.00 USD per hour worked.

• Bonus Fee
  Offering bonuses is a great way to motivate performance. Bonuses include a 20% platform fee, calculated from the total bonus amount.

• Promoting Shifts

  This feature helps you fill urgent shifts faster by sending a text alert to all nearby, qualified HEROES will receive the notification about your open shift.

  • Available for shifts that start within the next 72 hours

  • Cost: $5.00 USD each time you promote a shift

• This tool can help increase visibility and helps you get shifts filled quickly when time is limited.

Penalty Fees (If Applicable)

• Last-Minute Cancellations 

If a Community cancels a shift within 4 hours or less prior the start time, the HERO will still receive 4-hours of pay compensation. This cost will be added to the total expense.

• Late Payment Fee

A 4% late fee is charged at any invoice not paid within 30 days of the issue date.

Need Help?

Our KARE Support Team is here for you:

• Specific Billing Questions:  (832) 380-8740
• Email: ar@doyoukare.com

We will get back to you as quickly as possible.

Additional Resources

KARE Contact Schedules

Overview

This article will cover the details such as location of widgets, what is measured, and how savings are measured when comparing the costs of using KARE versus an in-house W-2 worker on overtime.

Locations of Savings Data

Users can access savings data on the following pages:

• Shifts page (web and mobile)

• Post a shift page (web and mobile)

• Invoices page (web only)

What is Measured?

Widgets are embedded into important workflow areas to illustrate the estimated cost savings that a community can reach when utilizing KARE instead of an in-house W-2 worker on overtime. The locations described above contain different sets of data points that convey clear and quick interpretations about a community’s financial standing within in a current month or year time range. The invoices page also contains a filter for license type and community (enterprise users only) for more precision.

• Shifts page – Displays the KARE savings versus overtime amount saved (for all license types)
• Post a shift page – Displays the estimated shift cost saving by using KARE instead of an employee on overtime
• Invoices page – Displays KARE savings versus overtime amount saved, total shifts worked, total expenses on KARE, and average expenses per hour

How is Savings Measured?

Each data set is calculated in a different way, some more complex than others. Below, we’ll detail how we come up with your numbers.

KARE Versus Overtime Savings

To find the total amount saved using KARE versus employees on overtime, we find the total expense of having a W-2 employee on overtime based on the shift length and subtract it from the total expense of using KARE for a shift.

To find the costs of having a W-2 employee on overtime, we use the following factors per hour:

• Average hourly cost of the employee license type in your market
• Premium overtime multiplier
• Payroll taxes (FICA, FUTA, SUTA)
• Workers compensation
• Paid time off
• Payroll fees

Average Expense per Hour

This takes the total expense on KARE divided by the number of hours worked in a specific time frame. For therapy, assume 1 session = 1 hour.

Total Shifts Worked

This includes all shifts that have been verified or paid by the community.

Where do our W-2 employee costs come from?

To collect tax data, we look at a mix of sources to create the most accurate representation of costs.

• FICA + FUTA rates
• Workers compensation rates
• SUTA averages
• Paid Time Off
• Payroll costs

Who can I contact about my savings?

While we are confident that the costs of using KARE will be exponentially lower than using in house employees on overtime, there may be a few cases where savings amounts are not where you expect. In this case, we encourage you to reach out to our account executives to discuss why. To request a call, please visit [link to book a time with AE].

Need Help?

Our KARE Support Team is here for you:

• General Support:  (832) 380-8740
• In-App Messaging: Available daily in the KARE app.
• Email: herosupport@doyoukare.com

We will get back to you as quickly as possible.

Additional Resources

KARE Contact Schedules

Billing for Communities