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Auto-Confirming Communities

Dec 2, 2025 | by Lindsay Evans

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Overview

By auto-confirming communities, you can skip manual confirmation after being approved by a community. This article will explain how to enable/disable the auto confirmation option.

Auto-Confirm Trusted Communities

How auto confirmation works:

 

Cancellation rules and penalties can still apply.

 

Enable/Disable auto-confirm from a shift:

In addition to being asked if you’d like to auto confirm when confirming a shift, you can also manually enable/disable by doing the following:

  1. Open a shift from a community.
  2. Go to “About Community”
  3. Tap “Auto Confirm” or “Stop Auto Confirm”

 

Disable auto-confirm settings from your profile:

  1. Go to Profile
  2. Tap Settings
  3. Tap Community Preferences
  4. Tap Auto Confirmed Communities
  5. Delete a community from auto confirmation by tapping on the trash can > confirm.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

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Favorite or Blocking Communities

Dec 2, 2025 | by Lindsay Evans

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Overview

Managing your community preferences helps personalize your experience and enhances the relevance of content and targeted advertising. Two key tools for this are Favorite Communities and Blocking Communities. These features give you control over which communities are prioritized and which are excluded.

 

Favorite Communities

By marking a community as a favorite, you’ll see more content, updates, and opportunities related to them before others.

 

Blocking Communities

Blocking Communities allows you to exclude communities from your shift list and messaging. Whether they’re irrelevant, outdated, or simply not a fit, blocking helps keep your content clean and focused.

 

Favorite and Block Communities

Steps to favorite or block a community:

  1. Open a shift detail.

 

2. Tap the heart icon to favorite:

 

3. Tap the eye icon to block:

 

Manage your Preferences

  1. Go to Settings
  2. Tap Community Preferences to manage your list
  3. You can remove your preference at any time

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

 

 

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Message and Notifications Updates

Oct 17, 2025 | by Lindsay Evans

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Overview

The Messages section now includes both direct messages and notifications. You can easily switch between tabs, search messages, and manage your notification settings. Everything is now in one place for easier communication.

 

Access Messages and Notifications

Everything is now in one place for easier communication.

To access your Message or Notifications, tap the message icon at the top of the Home Screen, All Shifts, and My Shifts

 

Search and Manage Messages

Steps to search and manage:

  1. Tap the search or home icon
  2. Tap the message icon at the top right corner to open it.
  3. Tap to mark as read/unread.
         

 

New Messages or Notifications

If you have a new message or notification, you will see a green dot on the icon:

 

Inside the Messages section, you will see another green dot next to either Messages or Notifications to show where the new item is:

 

Clear New Messages or Notifications

Simply tap on the new message or notification, and the green dot indicator will automatically go away.
This helps you keep track of what’s new and what you’ve already seen.

 

Adjust Notification Settings

Control how and when you receive notifications.

Steps to adjust settings:

  1. Tap the gear icon in the Messages section.
  2. Choose your notification preferences.
  3. Save your changes.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

 

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Heroes App Home Screen

Oct 17, 2025 | by Lindsay Evans

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Overview

The new Home Screen in the HERO App helps you stay organized and find shifts that match your preferences. You can track your earnings, see recommended shifts, complete tasks, and manage notifications. All in one place!

Track Your Monthly Earnings

You will see how much you’ve earned this month and how close you are to your monthly goal.

Steps to set your goal:

  1. Open the HERO App.
  2. Go to the Home Screen.
  3. Tap on “Set Goal.”
  4. Enter your monthly earning target (e.g., $1,000).
  5. Tap “Save.”

 

View Recommended Shifts

The app shows up to 3 shifts based on your preferences like pay rate, favorite Communities and availability.

Steps to view recommended shifts:

  1. Swipe left on the Home Screen.
  2. Review the top 3 shifts.
  3. Tap on a shift to see details.

 

Complete Pending Tasks

This section shows shifts or documents that need your action (e.g., Confirm, Ready to go, Check Out, Upload Documents).

Steps to complete tasks:

  1. Tap on the task card.
  2. Choose the action (e.g., Confirm Shift, check out…).
  3. Follow the prompts to finish.

 

Unread Notifications

This section shows updates you haven’t seen yet, such as shift changes, messages, or important alerts.

Steps to view unread notifications:

  1. Tap the notification.
  2. Read the notifications.
  3. Once opened, the notification will be marked as read.
  4. If  you go back the notification you just read will no longer available.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

 

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Post

Adding Documents In Onboarding – Candidates

Sep 4, 2025 | by Lindsay Evans

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Overview

Before you can start working shifts through KARE, your profile must be complete.

KARE requires documentation in your profile in order to make sure that your account is complete, verify your eligibility to work in your designated state and to ensure you can be paid. This guide walks you through how to upload your supplemental information. Doing this early helps you get approved and working faster.

 

Documentation Uploading

While your license is being reviewed, you can start uploading your documents to speed up the process.

 

Required Documents

After accepting the SMS Opt-In, Terms of Service, and Privacy Policy, you will see the ability to complete documentation.

  • Tap on Required Documents  to view what’s needed for your state. You can also upload Optional Documents to strengthen your HERO Profile.

 

  • Why upload optional documents?
    Some communities prefer additional certifications or information. Uploading these can improve your chances of getting selected for shifts.

 

Uploading Documents

For each required document, you will see one of two options:

  • Add New Document – Upload a photo or file from your phone.
  • Fill Out New Form – Fill out a form right from your phone.

Add New Document

To upload a document in the KARE Heroes App:

  1. Tap the + icon.
  2. Choose take a photo or select one from your gallery.
  3. You may also need to enter in a completion date or expiration date. Tap on the field and find/select the correct date.
  4. Tap Submit for Review

Once you submit one document, you can go back to the list to add more documents.

 

Having Trouble Uploading your Documents?

If you are having issues uploading your documents (PDF files or pictures) through the KARE Heroes App, do not worry! You can also send them via email to karerecruiting@doyoukare.com

Every time you send a text message or an email, those channels are actually reply-friendly, and someone from our team will get back to you. This is a quick and easy way to share your documents or ask a question if the upload isn’t working.

 

Fill Out New Form

Some documents are fillable directly in the app.

Examples include:

  • Yearly Influenza Declaration Form.
  • Background Check Authorization Form
  • Health Status Attestation Form

To fill out a new form into KARE Heroes App, follow these instructions:

  1. Tap Fill Out New Form
  2. Enter in the data fields requested.
  3. Tap Generate PDF
  4. Tap Go to Sign
  5. Draw your signature in the box.
    1. Tap Reset to try again if needed.
  6. Then tap Sign and Send.
  7. The form will turn into a PDF
  8. Add any completion or expiration dates required.
  9. Tap Submit for Review to continue.

 

Document and Form Submission Confirmation

You will see a confirmation message each time your document is submitted successfully to KARE.

    

 

Resume

KARE must have a resume on file to show your skills and experience history.

You can either upload an existing resume or build one in the app.

Uploading a Resume File

If you already have a resume:

  1. Tap Add Resume
  2. Tap Add Resume, then find your file in your phone.
    1. NOTE: Only images can be uploaded at this time
  3. Tap Submit when ready.

 

 

Use the Resume Builder

To build your resume in the app:

  1. Tap Add Work Experience
  2. Fill in your job history
  3. Tap Submit
  4. Repeat to add more work experience.
  5. Tap Add Education
  6. Fill in education information
  7. Tap Submit
  8. Continue these steps to add all education
  9. Tap Add Skill
  10. Enter relevant skills for senior living communities
  11. Tap Submit

When you are done with your Experience, Education, and Skills section, tap Submit to finalize your resume.

 

Bank Account

To receive payments, you must link a bank account.

 

Some banks qualify for HERO Real-Time Pay (HRTP), which means you can get paid instantly. You will see a list of eligible banks inside the tab.

 

For more about HRTP, visit our FAQ page.

 

When you are ready, enter your routing and account numbers.

 

Tap the question mark icons if you need help.

Then tap Save New Bank Account.

 

Tax Form

Since you are an independent contractor, you need to complete your W-9 Form.

  • Make sure all your info is correct.

  • Tap Review and Sign to add your signature and submit.

 

Need Help?

Our KARE Support Team is here for you:

We will respond as quickly as possible.

 

Additional Resources

Becoming a KARE HERO

KARE Support Hours

 

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Post

Interview with License

Sep 1, 2025 | by Lindsay Evans

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Overview

We want to make sure that you got what it takes to be a HERO – and we do this through our Onboarding Interview! This is our chance to connect with you, get to know your caregiving background, and share what it means to be a KARE HERO! It’s more than a phone call; it is our way of welcoming you into the KARE community!

The Onboarding Interview helps us understand your experience and values so we can ensure you’re a great fit for the residents and communities you’ll serve. Our goal is to create a meaningful experience for you while answering any questions you have about KARE, the app, or what’s next in your process.

 

Ways to Initiate an Onboarding Interview

Call our KARE Connectors

We are excited to move forward and get to know you better. You can initiate an interview by calling our KARE Connectors at (409) 235-3318

Schedule an Interview Meeting

To make things easy, you can also use the calendar link schedule a time that works best for your interview at https://calendly.com/kare-connectors/hero-interview 

We will attempt to call you at your time and then, if you do not answer, 2 more times within 24 hrs.

If still no answer after the second attempt, you will be moved to Awaiting Documents for further missing documentation in your profile.

 

Onboarding Interview

The Onboarding Interview is a key part of the KARE experience. It’s a quick conversation (about 10 – 15 minutes) with one of our KARE Connectors who will:

This conversation is an important part of building trust as you begin working with KARE. Don’t worry, it’s a friendly conversation, not a formal interview! Our goal is to support you and make sure you have everything you need to move forward.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

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Signing up with KARE

Jun 23, 2025 | by Lindsay Evans

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Overview

The sign-up process in the KARE Heroes App is designed to guide you step by step. You will provide basic information, review and accept the Terms of Service and Privacy Policy, and verify your identity if needed.

Once your account is created, you will have access to some features and can begin your credentialing process to become a certified HERO.

 

Getting Started

  1. Download the KARE Heroes App and tap the Sign Up button.

 

2. Enter your basic information.

    • You may take a photo using your phone or choose one from your gallery.

    • The photo must show you clearly in front of a solid color background, with no filters.

3. You can also sign up using your Google or Apple account.

:warning: Important for Apple users:

If you signed up with Sign in with Apple, your email may look like a random address ending in @privaterelay.appleid.com.

This is a temporary email generated by Apple to protect your privacy. However, using this email can block important messages, like drug screening invites, background checks or verification steps.

If prompted by your iPhone, choose Use my email address (not Hide my email) to avoid delays. Be sure to use your real personal email (e.g., Gmail, Outlook, etc) where you can receive updates directly.

4. The system will send a verification code to your phone.

  • Enter the code in the text box to confirm your number.

 

5. After verifying your phone number, continue entering your personal details to complete your profile.

 

To enter a date, tap the Edit button to type it manually.

 

Tap the question mark icon in the SSN box if you need more information.

6. Tap Continue to begin license verification.

  • You will need to enter the state, type of license, and license number.

 

KARE Support

Tap the chat icon in the top right corner of the screen.

 

You can call us at phone number listed below or visit the Frequently Asked Questions (FAQ) page to learn more.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

License Verification

KARE Support Hours

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Post

Shift Information

Jun 18, 2025 | by Lindsay Evans

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Overview

Each shift card in the KARE Heroes App provides all the key details you need before applying or arriving at a shift. It includes:

You will also see helpful features like:

All of this ensures that you are fully prepared before the shift begins.

 

Shift Card Information

Each shift card contains detailed information like:

  • Community Logo and Name
    Shows the branding and name of the Community.
  • Completed Documents Icon (Top Right Corner)
    A quick visual indicator that shows if all required documents are submitted.
  • Hot Shift Icon
    A fire icon shows the shift the shift was posted recently and needs to be filled quickly. Picking it up may improve your HERO reliability score.
  • Estimated Earnings per Shift
    The expected pay for completing that shift.
  • License Types (Primary and Alternative)
    Lists the license(s) required or accepted for that shift.
  • Shift # ID
    A unique identifier used to reference the shift.
  • Shift Date & Time
    The exact day and time when the shift starts and ends.
  • Community Address
    The full physical location of the Community.
  • Telephone Number
    A direct contact number for the Community.
  • Shift Requirements
    Some shifts may require specific documents, such as proof of COVID-19 vaccination or other training.
  • Task Details Tab 
    Describes the job duties and expectations for that shift. This is written by the Community.
  • Action Buttons
    A button you can tap to have an action for the shift.

  • About Community Tab

    This section shows you more information about the Community, including:

  • Heart Score
    A visual or number-based score showing the Community’s engagement and satisfaction.
  • Overall Rating:

The rating categories include:

    • Welcoming
    • Adequately Staffed
    • Clear Direction
    • Teamwork
  • Welcome Message
    A friendly message from the Community to help you feel prepared.
  • Requested Attire
    Dress code or uniform instructions for the shift.
  • Where to Park / Check-In Process
    Directions for parking and how to check in when you arrive.
  • Location
    A map view of the Community’s location.
    Includes a button to Open Location in Maps for easy navigation. (Scroll down to find this option.)
  • Action Button
    A button you can tap to have an action for the shift.

 

This section helps you gather all the information you need before arriving at your shift, so you can feel confident and prepared.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

 

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Post

Applying to Shifts

Jun 17, 2025 | by Lindsay Evans

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Overview

Ready to apply to a shift? We are excited for you to raise your hand to save the day! This guide will walk you through the detailed information on the shift page and the steps you need to take to apply for the shift.

NOTE: Applying for a shift does not guarantee that you will work the shift. A community must still select you from their list of applicants and you must confirm that you will work the shift.

 

Applying for A Shift

  1. Open the Shifts section of the app to view available shifts.

  2. Search and filter available shifts using date, location, role, or other relevant filters to find the one that suits you.

  3. Once you have found a shift that you want to apply for, follow these steps:

    • Tap on the Shift Card.

    • Review the Shift Details.

    • See the Shift Information Guide to learn more about

    • Tap the Apply button to add your profile as an applicant on the shift.

 

Your application will appear in the My Shifts tab with the status Applied. Then, wait for the Community to select you to work the shift

 

Confirm your Shift

  • If you are approved to work the shift, you will receive a notification.
  • You can either Confirm that you will work the shift or Withdraw your application.
    • It is recommended to confirm your shift quickly as the community can select a different applicant.

  • Tap Confirm to accept the shift.
  • If the Community selects a different HERO and the other HERO confirmed the shift, you will also receive a notification and have the ability to apply to a different shift.

     

 

Cancel or Withdraw your Application

If you can no longer work the shift, we recommend that you cancel or withdraw your application as soon as possible.

  • Tap to open the Shift Details
  • Tap on Cancel or Withdraw
  • You may be asked a reason for your cancellation

 

Please Note: If you confirm another shift at the same date and time, KARE will automatically remove you from any other shift applications.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

Shift Information

KARE Contact Schedules

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Working with KARE W9 Form – Taxation and 1099 Status

Feb 27, 2025 | by Dallas Manaker

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Overview

In this article, we will discuss how being a KARE HERO affects your tax status.

Disclaimer: Any tax and legal information is merely a summary of our understanding and interpretation of the current laws and regulations and is not exhaustive. Please consult with a tax or legal counsel for advice and information concerning your particular situation.

 

Worker Classification

By working with KARE, you are considered an “independent contractor” commonly referred to as “contractors, 1099 employees, 1099 workers, etc…” The number 1099 refers to the tax form that “1099 workers” receive from their employer. This form lists how much money was paid out over the course of the year.

The IRS classifies workers who receive 1099s as nonemployees. A nonemployee is subject to different working conditions and doesn’t receive the same benefits and payroll deductions as a traditional employee.

 

KARE’s Responsibility

When you sign up with KARE, we require you to sign a W-9 form with your tax information, including your Social Security Number (SSN). This is legally required in order for us to correctly file tax forms at the beginning of the following year. You can find your W-9 form by going to Profile > W-9 Form on the Heroes app.

If you earned money (usually over $600) with KARE over the course of the year, we will send you a 1099-NEC form, typically in email, for you to file with your taxes. If you cannot find it, check your “junk” or “spam” folders or reach out to KARE. Anyone earning less than $600 does not receive a 1099 form.

Keep this for your records so you can report the proper amount of income when filing taxes.

 

HERO Responsibility

It is the independent contractor’s responsibility to report income and pay taxes. KARE does NOT take out taxes or expenses that are typically taken out with a traditional employer.

Some of the benefits of being an independent contractor is that you are able to deduct certain expenses from your taxes such as:

 

Troubleshooting

For additional support, the KARE Support Team is here to help! We cannot give tax advice but can assist in any troubleshooting with changing profile information. We are committed to supporting you and will respond as quickly as possible.

Need Help?

Our KARE Support Team is here for you, we cannot give tax advice but can assist in any troubleshooting with changing profile information.

We will get back to you as quickly as possible.

 

Additional Resources

KARE Contact Schedules

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