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Auto-Confirming Communities

Dec 2, 2025 | by Lindsay Evans

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Overview

By auto-confirming communities, you can skip manual confirmation after being approved by a community. This article will explain how to enable/disable the auto confirmation option.

Auto-Confirm Trusted Communities

How auto confirmation works:

 

Cancellation rules and penalties can still apply.

 

Enable/Disable auto-confirm from a shift:

In addition to being asked if you’d like to auto confirm when confirming a shift, you can also manually enable/disable by doing the following:

  1. Open a shift from a community.
  2. Go to “About Community”
  3. Tap “Auto Confirm” or “Stop Auto Confirm”

 

Disable auto-confirm settings from your profile:

  1. Go to Profile
  2. Tap Settings
  3. Tap Community Preferences
  4. Tap Auto Confirmed Communities
  5. Delete a community from auto confirmation by tapping on the trash can > confirm.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

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Favorite or Blocking Communities

Dec 2, 2025 | by Lindsay Evans

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Overview

Managing your community preferences helps personalize your experience and enhances the relevance of content and targeted advertising. Two key tools for this are Favorite Communities and Blocking Communities. These features give you control over which communities are prioritized and which are excluded.

 

Favorite Communities

By marking a community as a favorite, you’ll see more content, updates, and opportunities related to them before others.

 

Blocking Communities

Blocking Communities allows you to exclude communities from your shift list and messaging. Whether they’re irrelevant, outdated, or simply not a fit, blocking helps keep your content clean and focused.

 

Favorite and Block Communities

Steps to favorite or block a community:

  1. Open a shift detail.

 

2. Tap the heart icon to favorite:

 

3. Tap the eye icon to block:

 

Manage your Preferences

  1. Go to Settings
  2. Tap Community Preferences to manage your list
  3. You can remove your preference at any time

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

 

 

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Message and Notifications Updates

Oct 17, 2025 | by Lindsay Evans

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Overview

The Messages section now includes both direct messages and notifications. You can easily switch between tabs, search messages, and manage your notification settings. Everything is now in one place for easier communication.

 

Access Messages and Notifications

Everything is now in one place for easier communication.

To access your Message or Notifications, tap the message icon at the top of the Home Screen, All Shifts, and My Shifts

 

Search and Manage Messages

Steps to search and manage:

  1. Tap the search or home icon
  2. Tap the message icon at the top right corner to open it.
  3. Tap to mark as read/unread.
         

 

New Messages or Notifications

If you have a new message or notification, you will see a green dot on the icon:

 

Inside the Messages section, you will see another green dot next to either Messages or Notifications to show where the new item is:

 

Clear New Messages or Notifications

Simply tap on the new message or notification, and the green dot indicator will automatically go away.
This helps you keep track of what’s new and what you’ve already seen.

 

Adjust Notification Settings

Control how and when you receive notifications.

Steps to adjust settings:

  1. Tap the gear icon in the Messages section.
  2. Choose your notification preferences.
  3. Save your changes.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

 

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Heroes App Home Screen

Oct 17, 2025 | by Lindsay Evans

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Overview

The new Home Screen in the HERO App helps you stay organized and find shifts that match your preferences. You can track your earnings, see recommended shifts, complete tasks, and manage notifications. All in one place!

Track Your Monthly Earnings

You will see how much you’ve earned this month and how close you are to your monthly goal.

Steps to set your goal:

  1. Open the HERO App.
  2. Go to the Home Screen.
  3. Tap on “Set Goal.”
  4. Enter your monthly earning target (e.g., $1,000).
  5. Tap “Save.”

 

View Recommended Shifts

The app shows up to 3 shifts based on your preferences like pay rate, favorite Communities and availability.

Steps to view recommended shifts:

  1. Swipe left on the Home Screen.
  2. Review the top 3 shifts.
  3. Tap on a shift to see details.

 

Complete Pending Tasks

This section shows shifts or documents that need your action (e.g., Confirm, Ready to go, Check Out, Upload Documents).

Steps to complete tasks:

  1. Tap on the task card.
  2. Choose the action (e.g., Confirm Shift, check out…).
  3. Follow the prompts to finish.

 

Unread Notifications

This section shows updates you haven’t seen yet, such as shift changes, messages, or important alerts.

Steps to view unread notifications:

  1. Tap the notification.
  2. Read the notifications.
  3. Once opened, the notification will be marked as read.
  4. If  you go back the notification you just read will no longer available.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

 

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What Happens if a Community Disputes my Time

Sep 4, 2025 | by Lindsay Evans

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Overview

Sometimes, your check in and check out time or break times are not agreed upon by the community. When a community disagrees to your shift time information, they can modify the times before they verify the shift. In order to get paid, you MUST review the changes. This guide walks you through the process so your payment is processed correctly.

Community Modified your Shift

When you checked out of a shift, your shift times are stored and shown to the community to verify. Sometimes, they disagreed with the information based on a variety of reasons. For example they asked you to stay more time, change or add your break times or a special request on your side that need modification. If a community modifies any of your time information for the shift, you will be notified and the shift will move into the Action Needed section on the My Shifts screen.

Steps to Verify a Shift

  1. Open the KARE Heroes App and go to My Shifts tab or Notifications.
  2. Tap on the Shift to view the details, where you will see:
    1. Check In (Start Time)
    2. Check Out (End Time)
    3. Break Time
    4. Any Bonus (if applicable)
  3. If everything is correct with the Community modifications, tap Verify at the bottom of the screen.
    1. If you need to make any corrections to the time, you can edit the Start Time, End Time, or Break before submitting.
    2. Tap Submit to Update to send a notification to the Community and the status will change to Disagreed, the Community will need to review it an Approve if they agree with your last  change.
         

 

Important

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

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Post

Adding Documents In Onboarding – Candidates

Sep 4, 2025 | by Lindsay Evans

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Overview

Before you can start working shifts through KARE, your profile must be complete.

KARE requires documentation in your profile in order to make sure that your account is complete, verify your eligibility to work in your designated state and to ensure you can be paid. This guide walks you through how to upload your supplemental information. Doing this early helps you get approved and working faster.

 

Documentation Uploading

While your license is being reviewed, you can start uploading your documents to speed up the process.

 

Required Documents

After accepting the SMS Opt-In, Terms of Service, and Privacy Policy, you will see the ability to complete documentation.

  • Tap on Required Documents  to view what’s needed for your state. You can also upload Optional Documents to strengthen your HERO Profile.

 

  • Why upload optional documents?
    Some communities prefer additional certifications or information. Uploading these can improve your chances of getting selected for shifts.

 

Uploading Documents

For each required document, you will see one of two options:

  • Add New Document – Upload a photo or file from your phone.
  • Fill Out New Form – Fill out a form right from your phone.

Add New Document

To upload a document in the KARE Heroes App:

  1. Tap the + icon.
  2. Choose take a photo or select one from your gallery.
  3. You may also need to enter in a completion date or expiration date. Tap on the field and find/select the correct date.
  4. Tap Submit for Review

Once you submit one document, you can go back to the list to add more documents.

 

Having Trouble Uploading your Documents?

If you are having issues uploading your documents (PDF files or pictures) through the KARE Heroes App, do not worry! You can also send them via email to karerecruiting@doyoukare.com

Every time you send a text message or an email, those channels are actually reply-friendly, and someone from our team will get back to you. This is a quick and easy way to share your documents or ask a question if the upload isn’t working.

 

Fill Out New Form

Some documents are fillable directly in the app.

Examples include:

  • Yearly Influenza Declaration Form.
  • Background Check Authorization Form
  • Health Status Attestation Form

To fill out a new form into KARE Heroes App, follow these instructions:

  1. Tap Fill Out New Form
  2. Enter in the data fields requested.
  3. Tap Generate PDF
  4. Tap Go to Sign
  5. Draw your signature in the box.
    1. Tap Reset to try again if needed.
  6. Then tap Sign and Send.
  7. The form will turn into a PDF
  8. Add any completion or expiration dates required.
  9. Tap Submit for Review to continue.

 

Document and Form Submission Confirmation

You will see a confirmation message each time your document is submitted successfully to KARE.

    

 

Resume

KARE must have a resume on file to show your skills and experience history.

You can either upload an existing resume or build one in the app.

Uploading a Resume File

If you already have a resume:

  1. Tap Add Resume
  2. Tap Add Resume, then find your file in your phone.
    1. NOTE: Only images can be uploaded at this time
  3. Tap Submit when ready.

 

 

Use the Resume Builder

To build your resume in the app:

  1. Tap Add Work Experience
  2. Fill in your job history
  3. Tap Submit
  4. Repeat to add more work experience.
  5. Tap Add Education
  6. Fill in education information
  7. Tap Submit
  8. Continue these steps to add all education
  9. Tap Add Skill
  10. Enter relevant skills for senior living communities
  11. Tap Submit

When you are done with your Experience, Education, and Skills section, tap Submit to finalize your resume.

 

Bank Account

To receive payments, you must link a bank account.

 

Some banks qualify for HERO Real-Time Pay (HRTP), which means you can get paid instantly. You will see a list of eligible banks inside the tab.

 

For more about HRTP, visit our FAQ page.

 

When you are ready, enter your routing and account numbers.

 

Tap the question mark icons if you need help.

Then tap Save New Bank Account.

 

Tax Form

Since you are an independent contractor, you need to complete your W-9 Form.

  • Make sure all your info is correct.

  • Tap Review and Sign to add your signature and submit.

 

Need Help?

Our KARE Support Team is here for you:

We will respond as quickly as possible.

 

Additional Resources

Becoming a KARE HERO

KARE Support Hours

 

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Profile Review

Sep 3, 2025 | by Lindsay Evans

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Overview

Thank you for submitting your documentation! You are now just one step away from becoming an approved HERO. This is the Boss Level and we’re excited to bring you on board.

Profile Review Process and Results

Once you’ve submitted all required documents, your profile enters the final review stage of the onboarding process. Our team carefully reviews each submission to ensure that everything is complete and accurate. Based on the outcome, here’s what may happen:

 

If Your Profile is Approved

  • You are identified as a HERO and can start searching for and applying to shifts.

  • We will attempt to contact you for a Welcome Call to help you find the best shifts and set your profile up for success.

  • If we cannot reach you, that’s ok! You can start exploring the app, setting your filters, and applying for shifts yourself!

 

If Something is Missing or Needs Attention

  • Your profile will be flagged, and our team will try to reach out to get the missing document(s).

  • If we don not receive a response or if the required documentation is not available, your profile will be rejected.

Important Notes

For New Candidates

  • If you are a new applicant, your profile will be reviewed in the order it was received.

  • We commit to giving you an answer within 24 hours max from the moment you’ve sent everything required.

For Re-Approvals (Returning HEROES)

If you are a returning HERO with confirmed shifts, your profile will be prioritized so you can continue working without interruption.

We know how important your time and dedication are, thank you for being patient during this process. Our mission is to get you ready to serve as soon as possible.

You’re almost there. Keep an eye on your notifications, your HERO journey is about to begin!

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

 

Additional Resources

KARE Support Hours

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Interview with License

Sep 1, 2025 | by Lindsay Evans

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Overview

We want to make sure that you got what it takes to be a HERO – and we do this through our Onboarding Interview! This is our chance to connect with you, get to know your caregiving background, and share what it means to be a KARE HERO! It’s more than a phone call; it is our way of welcoming you into the KARE community!

The Onboarding Interview helps us understand your experience and values so we can ensure you’re a great fit for the residents and communities you’ll serve. Our goal is to create a meaningful experience for you while answering any questions you have about KARE, the app, or what’s next in your process.

 

Ways to Initiate an Onboarding Interview

Call our KARE Connectors

We are excited to move forward and get to know you better. You can initiate an interview by calling our KARE Connectors at (409) 235-3318

Schedule an Interview Meeting

To make things easy, you can also use the calendar link schedule a time that works best for your interview at https://calendly.com/kare-connectors/hero-interview 

We will attempt to call you at your time and then, if you do not answer, 2 more times within 24 hrs.

If still no answer after the second attempt, you will be moved to Awaiting Documents for further missing documentation in your profile.

 

Onboarding Interview

The Onboarding Interview is a key part of the KARE experience. It’s a quick conversation (about 10 – 15 minutes) with one of our KARE Connectors who will:

This conversation is an important part of building trust as you begin working with KARE. Don’t worry, it’s a friendly conversation, not a formal interview! Our goal is to support you and make sure you have everything you need to move forward.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

KARE Support Hours

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KARE Support Hours and Contact Information

Jun 25, 2025 | by Lindsay Evans

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Overview

At KARE, we are committed to making your experience as smooth and easy as possible. That is why we offer different contact options depending on your role, whether you are a new candidate, an active HERO, or a Community looking for support.

Below is a full guide on how and when to reach us, including a quick overview of the KARE Technologies phone system.

 

📞 General Support – KARE Technologies

Our general support phone line will redirect your call based on your needs:

 

Phone Menu Options

When you call, you will hear:

 

If no agents are available, the system will say:

“No one is available to answer your call at this time. Please leave a message after the tone. When you’ve finished recording, you may hang up or press 1 for more options.”

 

👤 Candidate Support

We help new candidates during every step of the onboarding process. This includes:

 

Contact Information

Note: These hours may change to Monday through Friday only, starting in late October or early November.

 

🦸 HERO Support

We support HEROES with everything related to their experience on the KARE Heroes App. This includes:

 

Contact Information

 

🏢 Community Support

We assist Communities with:

Whether you are new or already working with KARE, our team is ready to help you succeed.

 

Contact Information

If you have an assigned account executive, they are available during the same hours.

 

No matter your role, KARE is here to support you every step of the way. Our team is dedicated to providing fast, helpful, and professional assistance to ensure your success with KARE. If you ever need help, please do not hesitate to reach out. We are just a message or a phone call away!

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Signing up with KARE

Jun 23, 2025 | by Lindsay Evans

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Overview

The sign-up process in the KARE Heroes App is designed to guide you step by step. You will provide basic information, review and accept the Terms of Service and Privacy Policy, and verify your identity if needed.

Once your account is created, you will have access to some features and can begin your credentialing process to become a certified HERO.

 

Getting Started

  1. Download the KARE Heroes App and tap the Sign Up button.

 

2. Enter your basic information.

    • You may take a photo using your phone or choose one from your gallery.

    • The photo must show you clearly in front of a solid color background, with no filters.

3. You can also sign up using your Google or Apple account.

:warning: Important for Apple users:

If you signed up with Sign in with Apple, your email may look like a random address ending in @privaterelay.appleid.com.

This is a temporary email generated by Apple to protect your privacy. However, using this email can block important messages, like drug screening invites, background checks or verification steps.

If prompted by your iPhone, choose Use my email address (not Hide my email) to avoid delays. Be sure to use your real personal email (e.g., Gmail, Outlook, etc) where you can receive updates directly.

4. The system will send a verification code to your phone.

  • Enter the code in the text box to confirm your number.

 

5. After verifying your phone number, continue entering your personal details to complete your profile.

 

To enter a date, tap the Edit button to type it manually.

 

Tap the question mark icon in the SSN box if you need more information.

6. Tap Continue to begin license verification.

  • You will need to enter the state, type of license, and license number.

 

KARE Support

Tap the chat icon in the top right corner of the screen.

 

You can call us at phone number listed below or visit the Frequently Asked Questions (FAQ) page to learn more.

 

Need Help?

Our KARE Support Team is here for you:

We will get back to you as quickly as possible.

 

Additional Resources

License Verification

KARE Support Hours

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